Refund and Returns Policy

Refund and Return Policy

Thank you for shopping at Patil Krushi Udyog Samuha. We strive to provide high-quality organic agriculture fertilizers to our customers. In the event that you are not satisfied with your purchase, we have outlined our refund and return policy below:

1. Returns:
   We accept returns within 14 days of the delivery date. To initiate a return, please contact our customer support team and provide your order details. The product must be in its original condition, unused, and in the same packaging as received.
2. Unboxing Video Requirement:
   To process your return, we require a proper unboxing video showing the unopened package, the product condition, and any relevant issues. This video will help us assess the reason for the return and ensure a fair resolution.
3. Refund Eligibility:
   We offer refunds for eligible returns. However, please note that sale items are non-refundable. Refunds will be issued to the original payment method used for the purchase.
4. Return Shipping:
   The customer is responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the product.
5. Return Process:
   Once we receive and inspect the returned product, we will notify you regarding the status of your refund. If the return is approved, the refund will be processed within a reasonable timeframe.
6. Exchanges:
   We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
7. Damaged or Defective Products:
   If you receive a damaged or defective product, please contact our customer support team immediately. We may request additional information or evidence to validate the claim. We will work with you to resolve the issue, which may include a replacement or refund.

Please note that our refund and return policy applies only to purchases made directly through our ecommerce website. If you purchased our products from a third-party retailer, please refer to their respective refund and return policies.

We reserve the right to amend or modify this refund and return policy at any time. Any changes will be effective immediately and communicated through our website. For further assistance or inquiries, please reach out to our customer support team.

Need help?

Contact us at pioneerindia71@gmail.com for questions related to refunds and returns.